Kumquat Health: Creating Nurse IP and Bring Professional Medical Care to Families and Communities

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According to my country’s seventh national census, the number of people aged 60 and over is 264.02 million, accounting for 18.70% of the total population. Compared with 2010, the proportion increased by 5.44 percentage points. The problem of population aging is becoming more and more serious, and our country needs to develop home care for the elderly. However, there is a huge gap in medical care in my country, such as the absence of professional nurses and the lack of professionalism of related personnel. According to data released by the National Health Commission, the total number of registered nurses in my country was more than 4.7 million as of the end of last year, which is slightly insufficient compared to China’s huge medical needs.

As a professional nurse who has worked in a tertiary hospital for 8 years, Wang Yuqian founded Kumquat Health with this. He wants to build the IP of nurses in the medical care industry, form a nursing matrix with nurses as the main body, and ultimately benefit patients.

“Improve the patient’s quality of life and increase the patient’s life content.” More than a dozen male nurses in tertiary hospitals take root in “Internet + nursing”

In the hospital, nurses are the people who have direct contact with patients and have been in contact for the longest time. They are familiar with the patient’s condition, physical condition and even diet. However, in the medical care scene outside the hospital, there are few professional nurses. They lack a dedicated docking platform between them and patients, and they cannot maintain long-term contact. Moreover, my country has always had the problem of shortage of medical resources. Hospital affairs occupy most of the time of doctors and nurses, and they are unable to carry out continuous after-hospital management of patients.

Although Internet medical services have alleviated the shortage of some medical resources, relevant companies mainly focus on doctors, focusing on seeking medical advice, and lack long-term care for patients. Just as a nurse is a doctor’s helper, “Internet + Nursing” can supplement this part of the vacancy in Internet hospitals, covering patients’ daily care and medical care.

Relying on the sense of smell of professional nurses in tertiary hospitals for many years, Wang Yuqian has been exposed to “Internet + Nursing” since 2015. “I watched people’s disbelief towards Internet medical care from the beginning to wait-and-see to support. The nursing scene also moved from the hospital to the community and the family.” In 2021, Wang Yuqian and a dozen male nurses from Grade-A hospitals formed a “male nurse”. The Group” established Kumquat Health and is committed to building a nursing matrix with nurses as the main body.

Taking professional nursing as the starting point, Kumquat Health continues to absorb professional medical staff and train professional nursing workers. With 5 years of work experience as the screening threshold, the company has signed contracts with more than 50 professional nurses, some of whom were the director of the nursing department and the head nurse. At the same time, the company received part-time nurses and doctors from the top three hospitals, and gradually developed from a “male nursing group” with more than a dozen people to a nursing phalanx with more than 300 people.

24-hour Internet + hospital + medical insurance + home health management services

Relying on a nursing team with professional nurses as the main body, Kumquat Health has built a “24-hour Internet + hospital + medical insurance + home health management service” consortium model around the medical care and health care business line.

“The demand for nurses in life and nursing is high, but there are few nurses who can manage the whole process 24 hours a day.” Through the WeChat group of Kumquat Health Enterprise, patients can post their medical needs at any time, and nurses can respond online. Offline service. In the corporate WeChat group, patients can also consult professional nurses about nursing-related issues.

On the hospital side, Kumquat Health continues to send professional nurses to hospitals in Jinan City, provide one-on-one escort services, and train medical and nursing staff for the hospitals. The company follows uniform professional standards to regularly train hospital nurses to ensure that they have the same professionalism as they enter the hospital, and cultivate a group of “nurses’ assistants and patients’ helpers.” At the same time, the company is working with the hospital to try a new model, inviting patient family members to conduct nursing training together and join the nursing process.

In addition, during the patient’s hospitalization, Kumquat Health will manage the patient’s medical records, establish health records, initially assess the patient’s care needs, and visit the patient for evaluation 5 days after being discharged from the hospital to consider whether the patient can become the company’s long-term service target. From the perspective of public welfare, Kumquat Health launched the first free home visit service for nurses.

“Nurses are the people who know the patients best.” In the hospital, the role of nurses is the doctor’s helper, but in the out-of-hospital care scene they can become the protagonist. After the patient is discharged from the hospital, the care and management of the patient (especially the chronically ill) is very important. It can not only reduce the patient’s own disease risk, but also reduce the country’s medical insurance expenditure. But generally speaking, the stickiness between doctors, nurses and discharged patients is not strong, and the connection ends with the hospital. For discharged patients, if they want to receive follow-up professional care, they must go to the hospital for re-registration, or they need to find a family doctor for on-site service.

In order to get through the last mile of patients’ medical care, Kumquat Health brings medical care to the family and sets up visiting nurses. Professional nurses will change dressings, remove sutures, and intubate stomach tubes for patients. At the same time, in daily life care, the nursing staff of Kumquat Health can come to the door to wash the hair, turn over, feed the patient, etc., to achieve continuous care of the patient in the family scene.

In terms of insurance, Kumquat Health started with long-term care insurance, and reached cooperation with major commercial insurance companies to provide customers with on-site care services.

Through such a model, Kumquat Health covers the full nursing process of patients, and truly puts nurses in the “central position”.

“The homogeneity of home care and hospital care”

Nursing focuses on the long flow of water, and so does the nursing business. “Kumquat Health takes professional medical care as the entry point, creates nurse IP, trains professional nursing staff, and continues to serve patients, realizing the homogeneity of home care and hospital care.”

During the epidemic, Kumquat Health established a nursing station in Jinan to send part-time nurses to the streets and medical institutions for nucleic acid collection and vaccination. In the future, the company will focus on nursing stations and expand its business layout. “The nursing station will develop into a gathering place for nurses, rehabilitation personnel, and medical equipment.”

At present, Kumquat Health is managing more than 300 customers, and has reached cooperation with many top three hospitals and Shuyu civilian pharmacy Youren Medical. At the same time, the company cooperated with rehabilitation institutions in Jinan to allow rehabilitation therapists to settle in nursing stations so that patients can receive rehabilitation treatment in the community.

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